PROPERTY’S / INFORMATION
Cancellation & refunds
Version dated 19 September 2026
01Before acceptance
You may withdraw an enquiry freely. Submitting the form creates no payment obligation or firm booking.
02Changing an appointment
To change or cancel a visit, email propertysfr@outlook.com or call +33 6 05 50 83 60. Written confirmation provides a record. Outside statutory rights, only previously agreed and applicable costs may be charged.
03Consumer withdrawal
For service contracts concluded at a distance, consumers generally have 14 days to withdraw, starting on the day after conclusion. Statutory extensions apply. A clear statement sent within the period is sufficient.
04Starting early
Work during this period requires a separate express request. Withdrawal after a requested start may require proportionate payment for work supplied. Loss of the right after full performance depends on the statutory consent and information conditions.
05Refunds
Following valid withdrawal, refundable sums are returned within 14 days of notice, subject to any legally payable proportionate amount. No refund fee applies. If the provider cancels, amounts for unperformed services are refunded. Business cancellation terms are set out in the quotation without removing applicable statutory protections.
06Model notice
To PROPERTY’S, 19 rue de la Procession, 75015 Paris, France, propertysfr@outlook.com. I hereby withdraw from the contract for: [service]. Contract date: [date]. Consumer name and address: [details]. Date: [date]. Signature only for paper notices. Use of this model is optional.